Cancellation Policy

Kicks Generation Toys offers a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship. All you need to do is simply message or email us (kicksgenerationtoys@gmail.com) what you need and with your order number and we will adjust or cancel your order within 24 hours.

Pre-orders

Most pre-orders may be canceled at any time before payment has been processed. Payment for pre-orders is processed when the product is received in our warehouse and is available to ship. To cancel a pre-order simply message or email us (kicksgenerationtoys@gmail.com) what you need and with your order number and we will adjust or cancel your order within 24 hours.

Shipments

When items are added to a shipment we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:

• You place an order for in stock items and request that they ship immediately
• Pre-orders that have arrived and were requested to ship immediately upon arrival

Cancellation due to non-Payment

Payment for all items must be received within 2 days of when the items are available to ship. If payment is not received within 2 days it will be automatically canceled.